Our typical customers are small businesses with straightforward IT needs — no complex servers or heavy infrastructure. We work best with organizations like doctor’s offices, law firms, restaurants, and similar setups where reliability, simplicity, and security matter most.

We support up to 30 users per location, intentionally keeping our client base manageable so we can deliver a true concierge-style service. This allows us to respond quickly, stay proactive, and build strong relationships with the people behind the tech — not just the machines. Our goal is to provide each user with dedicated attention and support that goes beyond the typical help desk experience.

We take a layered approach to security, covering the network, the devices (endpoints), and the users themselves. This helps protect against a wide range of threats from multiple angles. Because strong security is essential to effective IT support, our security package is a required part of every client partnership.

We provide and set up all the equipment your business needs — from the networking gear in the IT closet to the PCs and printers your team uses every day. You’ll own all the hardware outright (no leasing), and everything is included under our agreement from day one for a streamlined, hassle-free setup.

It depends on the equipment. We typically replace the core networking gear — like firewalls and switches — since they often have unknown configurations or credentials. For PCs, laptops, and printers, we can usually support what you already have, but we’ll recommend a long-term plan to phase in newer, standardized equipment over time.

Yes, we’re a managed service provider (MSP). That means we take care of your company’s IT systems — monitoring, maintaining, and supporting everything from hardware and software to security and backups — so your business runs smoothly without the need for an in-house IT team.

Our pricing is flexible to fit your needs. Most of our clients are billed per user and per endpoint, which keeps things predictable and scalable. For one-time or specialized work, like project management, we bill hourly. This structure helps keep ongoing support simple while allowing for flexibility on larger tasks.

We require a minimum one-year commitment for the complete management of your IT infrastructure. This allows us to fully implement our systems, build a strong working relationship, and deliver consistent, proactive support. Longer-term commitments are also available and come with the advantage of discounted pricing, making it a cost-effective option for businesses looking for stability and long-term value in their IT services.

While no system is completely immune to disruptions, our focus is on clear Service Level Objectives that prioritize responsiveness and reliability. We’re committed to resolving issues quickly, minimizing downtime, and maintaining open communication throughout any incident. Our goal is to keep your team productive and your business running smoothly, even when unexpected challenges arise.